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Vaxa Mental Health LLC
Last updated: October 31, 2026

Welcome to Vaxa Mental Health. These terms explain the use of our website, online purchases, and administrative services. Please review them before submitting a request or purchasing a service or gift card.

These website terms supplement our clinical consent forms, financial agreements, Notice of Privacy Practices, and other policies provided during registration. They do not replace those documents or override applicable law, insurance requirements, or patient rights.

Website Information

Website content is provided for general education and information. It does not constitute individualized medical advice, a diagnosis, or a treatment recommendation.

Viewing our website, submitting an inquiry, purchasing a gift card, or requesting an appointment does not establish a provider-patient relationship. Clinical care requires acceptance into the practice, completion of required consents, and an appropriate clinical assessment.

Emergencies and Communication

Our website, online forms, email, and patient portal are not emergency services and are not continuously monitored.

If you are experiencing a medical emergency or immediate danger, call 911 or go to the nearest emergency department.

Established patients should use the patient portal for confidential clinical information. Please do not include sensitive health information in public website forms, reviews, or social media messages.

Appointments and Telehealth

Appointment requests are subject to availability, clinical appropriateness, licensing requirements, and confirmation by our office.

For telehealth appointments, patients must be physically located in a state where the treating clinician is authorized to provide care. Patients must disclose their location and participate from a private, safe setting. Appointments cannot be conducted while a patient is driving.

Colorado services are currently provided through telehealth. Any future in-person availability will be announced separately.

Cancellation, late-arrival, and missed-appointment requirements are explained in the practice policies provided during registration. Fees apply only when permitted by law and the patient’s insurance plan.

Payments and Insurance

Insurance participation varies by plan, product, clinician, and date of service. Listing an insurance company on our website does not guarantee coverage for a particular patient or service.

We verify applicable benefits and follow payer requirements when determining patient responsibility. Patients may be responsible for permitted deductibles, copayments, coinsurance, and agreed noncovered services.

We do not charge patients for amounts that applicable law or payer contracts prohibit us from collecting.

Vaxa Mental Health is not currently contracted with Health First Colorado, Colorado’s Medicaid program. Colorado Medicaid members should contact the office before scheduling or paying. Lack of a Medicaid contract does not automatically permit private payment for covered services.

Letters and Paperwork

Requests may include school accommodation documentation, IEP or Section 504 clinical input, workplace accommodation or ADA forms, medical leave forms, school withdrawal letters, and emotional support animal housing letters.

All requests require clinical review. We provide only information and recommendations supported by our assessment, treatment relationship, records, professional scope, and applicable requirements.

We do not backdate documents or guarantee eligibility, approval, a specific recommendation, or acceptance by a school, employer, housing provider, insurer, or court. Schools and employers make their own accommodation decisions.

When a separate fee is permitted:

• Standard letters or forms taking 20 minutes or less cost $75 per request.

• Longer requests are charged at $200 per hour of total actual professional time, with a $75 minimum.

• Brief ESA housing requests cost $75 per animal. Complex requests are charged at the greater of $75 per animal or $200 per hour of total actual professional time.

The $75 charge is not added to the hourly charge. We explain the expected cost before starting and obtain approval before exceeding an agreed estimate. The same work or time is not billed twice.

Please allow 7 to 10 business days after all necessary information, clinical assessment, and permitted payment arrangements are complete. Urgent deadlines cannot be guaranteed.

Medicaid patients should contact the office before purchasing paperwork services. We review requests under applicable clinical, program, and plan requirements. A general website acceptance does not authorize a prohibited charge.

Additional details are provided in our Paperwork Service Policy.

Emotional Support Animal Requests

An ESA recommendation requires an appropriate treatment relationship, sufficient clinical information, and compliance with applicable state requirements.

An ESA letter supports a housing accommodation request. It does not certify an animal’s training, safety, or temperament, establish service-animal status, or guarantee public access.

Payment does not guarantee that a letter will be clinically appropriate or issued. Any permitted fee for a professional review that may not result in a letter will be disclosed before work begins.

Court and Attorney Requests

Court appearances, depositions, attorney conferences, and other voluntary legal work require separate review and written arrangements. Our proposed professional rate is $200 per hour, subject to applicable law and court requirements.

A subpoena does not automatically make a patient responsible for that rate or authorize disclosure of confidential records. Required testimony and record production are handled according to applicable law and court orders.

Gift Cards

Purchased Vaxa Mental Health gift cards do not expire and have no inactivity or maintenance fees.

Gift cards may be applied toward eligible services and amounts that the recipient may lawfully pay. They cannot be used to collect a fee prohibited by Medicaid, another payer contract, or applicable law.

Purchasing or receiving a gift card does not guarantee acceptance into the practice, appointment availability, a prescription, a letter, or a particular clinical outcome. Gift cards represent a dollar balance rather than a guarantee of a specific service price.

Gift cards are not redeemable for cash except where required by law. Please retain proof of purchase and protect the gift-card code. Contact the office about lost cards, purchase errors, or unused balances if we cannot provide an eligible service.

Any separate promotional offer will have its own disclosed terms.

Refunds and Corrections

Fees compensate services actually provided and do not guarantee a particular clinical result. We correct our own paperwork errors without a new professional fee.

Unearned deposits and unused prepaid service fees are refunded within 10 business days after cancellation or completion. Gift-card balances are handled under the gift-card terms above. Refunds required by law or payer rules will be honored.

Please contact the office promptly about an incorrect charge.

Privacy and Third-Party Services

Our website Privacy Policy explains website information practices. Our Notice of Privacy Practices separately explains how protected health information is used and disclosed in clinical care.

Links to scheduling, payment, educational, or other third-party services may be provided for convenience. Those services have their own terms and privacy policies.

Website Use and Content

You may use this website for lawful personal purposes. You may not interfere with its operation, attempt unauthorized access, impersonate another person, or submit fraudulent information.

Vaxa Mental Health’s original website content, branding, and materials are protected by applicable intellectual property law. Personal, noncommercial use is permitted; republication or commercial distribution requires permission unless otherwise allowed by law.

Changes and Questions

We may update these terms and will post the revised date on this page. Changes apply prospectively and do not remove existing patient rights, earned gift-card balances, or obligations under applicable law or signed agreements.

For questions about these terms, billing, gift cards, or paperwork requests, contact Vaxa Mental Health through the contact information on our website. Established patients may also contact us through the patient portal.